Privacy Policy

Who we are

This website is operated by Coconut Digital Ltd, a company registered in England and Wales. When we refer to "we", "us" or "our" in this policy, we mean Coconut Digital Ltd.

If you have any questions about how we handle your personal data, you can contact us at contact@coconutdigital.com.

What information we collect

We collect personal information when you:

• Fill in a contact or enquiry form on our website
• Request a free review or audit quote
• Book a consultation
• Email or call us directly

The information we collect typically includes your name, business name, email address, phone number, and any details you provide about your Google Ads account or business.

We do not collect payment information through this website. We do not use advertising tracking pixels or behavioural analytics tools.

How we use your information

We use the information you provide to:

• Respond to your enquiry or request
• Carry out the service you have asked us about
• Send you information relevant to your enquiry
• Maintain records of our business relationship

We will never sell your data to third parties, and we will not use your information for unsolicited marketing without your explicit consent.

Our legal basis for processing

Under UK GDPR, we process your personal data on the following grounds:

• Legitimate interests — to respond to enquiries and manage client relationships
• Contract performance — where we have entered into, or are preparing to enter into, a contract with you
• Consent — where you have explicitly given us permission to contact you

How long we keep your data

We retain personal data for as long as is necessary to fulfil the purpose for which it was collected, and in line with our legal obligations. For enquiries that do not lead to a client relationship, we typically retain contact details for up to 12 months. For active or past clients, we retain data for up to 6 years in line with UK tax and accounting requirements.

Who we share your data with

We do not sell or share your personal data with third parties for marketing purposes. We may share data with:

• Service providers who support our business operations (e.g. email software, project management tools), who are contractually required to handle data securely
• Professional advisors such as accountants or lawyers, where necessary
• Regulatory authorities, if required by law

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at contact@coconutdigital.com. We will respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

This website uses only essential cookies required for the site to function correctly. We do not use advertising or tracking cookies. For full details, please see our Cookie Policy.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this page periodically.